Ultrastreampro

Refund

  • Refund Policy
  • Our refund policy lasts 20 days from the date of purchase. If this period has passed, we cannot offer a refund or exchange.
  • Eligibility for Refunds
  • We provide refunds only in the following cases:
  • The IPTV service does not work at all and our support team is unable to resolve the issue.
  • You have not used a significant portion of the subscription more than 24H for a trial
  • There are persistent technical issues that our support team is unable to fix.
  • Non-Refundable Cases
  • We do not offer refunds in the following situations:
  • You changed your mind after purchasing.
  • Your device is not compatible with our IPTV service.
  • Your internet speed is insufficient to stream content smoothly.
  • You used the service for a significant time before requesting a refund.
  • IPTV service is temporarily down due to maintenance or third-party provider issues.
  • You shared your account, leading to a ban or suspension.
  • Exchange Policy
  • If your IPTV service is not functioning properly, we can replace your subscription with another working version or extend your service instead of a refund.
  • Cancellation Policy
  • You can cancel your subscription at any time, but no refunds will be issued for unused portions of the service unless it meets the refund criteria above.
  • How to Request a Refund
  • To request a refund, contact our support team at support@ultrastreampro.net with your order details and the reason for your request. Refund approvals are at our discretion.